FAQ

About Us

Who or what is Pelster's?

What does the name stand for?

Where are you headquartered?

Are you climate neutral?

Products

Should more products be added?

What are the nutritional values?

What ingredients go into your products?

Where do the raw materials come from?

Where are the products made?

How is oat drink powder made?

Are your products vegan?

What is the best before date of the products?

Can I also use the products without Pelster's Shaker?

How do I dispose of the can?

Why do some products have the "Shake me!" sticker?

You didn't find your question here?

payment

Which payment methods do you accept?

How much does the shipping cost?

How long does the delivery take?

What do I do if I haven't received an order confirmation?

What do I do if I haven't received an invoice?

Can I track my shipment?

Where do you deliver to?

Returns & Complaints

claim

Return

Who bears the costs of return shipping in case of cancellation or non-acceptance?

Press & cooperation inquiries

I have a B2B query, who should I contact?

I have a press query, who should I contact?

I have a cooperation request. How can I contact you?

Support

Can I ask you a question?

How can I contact you?

Questions about your order?