FAQ

We are Anika and Marcel, founders of Pelster's and proud parents of a little son. The origin of the idea of ​​Pelster's lies in our interest in healthy and sustainable nutrition. Since the pregnancy, we have noticed that hardly any brand combines these principles for parents and children. So the foundation stone for Pelster's was laid.

We are Anika and Marcel Pelster. For us, the quality, health value and transparency of our products are our priority. And because these values ​​are so important to us, we stand for them with our name Pelster.

From the beautiful Münsterland - located just under 1 km from the gates of Münster - we deliver our products to your home. Münster is not only our home, it also stands for sustainability and environmental awareness more than any other city in the region. We are therefore particularly proud of our headquarters and home in Münsterland!

Not yet! However, we are constantly working to make all processes as environmentally friendly as possible. Give us a little more time and we will give back to the environment what we take from it.

Our heads are full of ideas and we can't wait to implement them! But at the beginning you have to be a little patient. Stay tuned for what comes in the future!

When it comes to the nutritional values ​​of our products, we pay attention to a healthy mix of content and taste. You can find the nutritional values ​​directly on the product pages next to the product images.

There is no frills in our packaging. That's why we only use natural ingredients, without additives or flavor enhancers. You can find the exact composition for each product - in the mobile view directly under the product description and in the web view next to the product description.

When sourcing raw materials, we pay particular attention to ensuring delivery routes are as short as possible. We prefer – if possible – regional products. However, due to seasonal fluctuations, this is not always possible, so we also source our raw materials from other EU countries. With exceptions, some ingredients also come from other countries. Find out more here .

Our products are developed and manufactured in Germany, meaning they are “Made in Germany”. Here we work with renowned German food companies and always pay attention to the highest raw material quality. Find out more here .

You can find out how our oat drink powder is made here .

The majority of our products are certified with the “Vegan Label” and are therefore vegan and free from animal testing.

First of all, you should definitely discuss with your doctor whether our products are suitable for your specific diet. You should know that sugar is produced during the production of our oat powder through natural fermentation. Pelster's organic oat drink has only 2.1 g of natural sugar per 100 ml and the Barista oat drink 4.1 g per 100 ml. In addition, some of our cappuccinos contain organic coconut blossom sugar. Our products are much less sweetened than conventional cappuccinos and the coconut blossom sugar has a lower glycemic index (GI) than conventional household sugar. However, sugar is still included. Our chocolate creams and the chocolate drink are sweetened exclusively with ground date powder. We do not use any additional salt. You can find the exact information on the ingredients of the individual products in the respective product. You can take this information into account when talking to your doctor.

All our products always have a minimum shelf life of at least 2 months from dispatch.

If this best before date is exceeded, this is indicated on the product page in the product description and the product price is usually reduced.

The best-before date is basically just a guideline. Often foods can be eaten for longer, so we recommend “look, smell and taste”.

Of course, you can also use shakers and drinking vessels from other manufacturers. Since consumption in moderation is important to us personally, we would even advocate using containers that already exist in the household. However, if you still want to get an overview of our products, please take a look here .

1) Place the aluminum freshness membrane in the recycling bin or, if not available, in the residual waste [each 100% recyclable]

2) Put the PP lid in the yellow bin [100% recyclable]

3) Separate the tinplate base from the can and put it in the recycling bin or, if not available, in the residual waste [93% recyclable]

4) Put the cardboard tube in the waste paper [95% recyclable depending on the waste company].

We are aware that the can is not yet the most sustainable solution. However, we are always looking for the optimal solution. Unfortunately, this process is very lengthy because not every packaging guarantees the same quality of our products. In our opinion, the can currently offers the best mix of practicality and design.

We source our packaging exclusively from Germany.

The individual ingredients of the cappuccino powder have different particle sizes. The slight vibration during transport can cause the ingredients to separate again, ie the small particles such as the oat drink powder move to the bottom and the larger particles such as the coffee and coconut blossom sugar move to the top. This could then lead to the first portions of cappuccino tasting rather strong and possibly sweet and the last portions milder and creamier.

By shaking the packaging vigorously after receiving the delivery or stirring it generously, the components should be evenly distributed again and you will have a consistently delicious taste experience. Of course, we are working on optimizing this even further - still without additives!

You can find further product-specific questions and answers on the respective product pages.

Or feel free to send us an email to hallo@pelsters.de .

You can pay via Paypal, Klarna, ApplePay, GooglePay, ShopPay, Sofortüberweisung and credit cards such as VISA, AMEX, UnionPay, MasterCard and Maestro.

When you take out a subscription, you will receive a 10% discount on the purchase price for each delivery. You can adjust the delivery intervals to suit your needs at any time or cancel the subscription. This way, you can get your favorite product delivered to your home conveniently according to your needs. The subscription can always be changed up to one day before delivery, and you can pause it or cancel it.

You can pay via Paypal, Klarna, ApplePay, GooglePay, ShopPay, Sofortüberweisung and credit cards such as VISA, AMEX, UnionPay, MasterCard and Maestro.

Unfortunately, you cannot pay in advance. Instead, you can use the Sofortüberweisung system. This is a direct transfer that is
Online banking is done from the bank account. It is therefore similar to prepayment.

We offer many payment options - via Paypal, Klarna, ApplePay, GooglePay, ShopPay, Sofortüberweisung and credit cards such as VISA, AMEX, UnionPay, MasterCard and Maestro. You will then receive the invoice via email.

Here you can find out more about our shipping costs and delivery times.

The same shipping costs apply to your subscription as for a one-time order, depending on your order value. You can find out more about our shipping costs and delivery times here .

Here you can find out more about our shipping costs and delivery times.

Oops. That should not happen!

Reasons for this could be that your email address was entered incorrectly or there were problems with your internet connection. Every now and then the order confirmation gets lost in the spam folder, so please check there.

If you have not received an order confirmation after 48 hours, please contact us: hallo@pelsters.de. We are glad to help you!

Can't find an invoice in the package? This is because we only send invoices by email. If you don't find an invoice in your mailbox or spam folder, please contact us at hallo@pelsters.de. We're happy to help you!

Can't wait for your package to arrive? We're really glad!

As soon as your order is on its way to you, you will receive an email from DHL including a link to track the shipment. With this link you can look forward to it from the comfort of your own home!

We currently ship within Germany, Austria, Portugal and Luxembourg. Do you live in another country and would still like to enjoy our products? Unfortunately we have to disappoint you at the moment. However, we are working hard to ensure that you can order Pelster's to your home soon!

Here you can find the current status of our presence in stationary retail.

In the download area there is a flyer that you can print out and hand in to the manager of your favorite supermarket. This will help us a lot and may lead to a listing in the future. In the meantime, please let us know where you like to shop. We are working hard on a placement in this market - but unfortunately it will take a little patience.

• Discount codes and vouchers can be redeemed in the shopping cart or at checkout.
• Discount codes cannot be applied to vouchers and may be subject to a minimum order value.
• As a rule, only one discount code can be redeemed at a time.

The limits for free shipping only apply after redeeming discount codes.

• Free products usually require a minimum order value. Discount codes do not affect the minimum order value.
• Usually a discount code can also be applied.
• The purchase of a voucher cannot be credited towards the minimum order value, i.e. the voucher will be deducted.
• If there is a selection of free products, a pop-up window will appear when the minimum order value is reached in which you can make a selection.

Is your product damaged or has other defects? We are very sorry!

Simply write us a short email with a description and picture of the existing defect as well as your order number. You then send the complained product back to us.

The defective product then ends up with us in quality management, which will take care of your complaint as quickly as possible! After completing the exam, you will receive an email from us with all further information.

You can send your complaint to this address:

AP Innovations GmbH
Pelster's quality management
Waltrup 16
48341 Altenberge

After receiving your order, you can make use of your 14-day right of withdrawal and send the product or order back to us. You can find the cancellation form here .

However, food and accessories that have already been opened cannot be returned.

Do you want to return products and don't know which address to send them to?

You send your return to this address:
AP Innovations GmbH
Pelster's return
Waltrup 16
48341 Altenberge

Do we cover the return shipping costs?

First and foremost, we ship food. If these foods are revoked, they will unfortunately not be allowed to be sold again and will have to be destroyed, which is a real shame when the products are actually flawless. For this reason and because we are still a young and small company, we do not cover the costs of returns. We recommend a return including tracking.

For returns, undamaged packages and goods due to undeliverability or refusal of acceptance, we will retain the return costs incurred by us in the amount of €6.95 (within Germany) or €11.90 (international).

First and foremost, we ship food. If these food items are cancelled, they are unfortunately not allowed to be sold again and must be destroyed, which is a real shame when the products are actually perfect. For this reason, and because we are still a young and small company, we do not cover the costs of returns. We recommend a return with tracking.

In the case of returns of undamaged packages and goods due to undeliverability or refusal of acceptance, we retain the return costs incurred by us in the amount of €6.95 (within Germany) or €11.90 (international).

We're really happy about that! Just send an email to info@ap-innovations.de .

We look forward to your inquiry! For press inquiries please contact info@ap-innovations.de .

We are always open to inquiries! Just send an email to familie@pelsters.de .

It's a shame that you want to unsubscribe from our newsletter, because we regularly inform you about our promotions and discounts. In the email newsletter you will find the "Unsubscribe" link at the bottom. You can remove yourself from the mailing list there.

Very gladly! We always have an open ear for you and look forward to your questions. Just write to us at hallo@pelsters.de .

You can write us an email or call us at any time. You can find the contact details here:

Email customer service: hallo@pelsters.de
B2B inquiries: info@ap-innovations.de

Telephone: +49 2505 930970-0

Write us an email directly to hallo@pelsters.de. Please include your order number and we will be happy to help you.